Money-back Guarantee

Effective date: September 24, 2026.

What this is. If you fail your real exam, send us proof of the failed result. After we verify it, PrepClubs decides, at its sole discretion, to either refund your purchase or extend your access for free until you pass. Access is only extended after the failure is verified.

Claims to date. To date, no PrepClubs customer has needed to claim the guarantee.

How the guarantee works

If you complete the majority of your cluster's premium mocks, sit your real employer-administered test, and do not pass, send us proof of the failed result. Once we have verified it, we will either refund your purchase or extend your access for free, at our sole discretion.

How to qualify

• Complete at least 50% of the premium mocks in the cluster you purchased before sitting your real test (for example, 7 of 14 for CCAT, 4 of 7 for Wonderlic). Your dashboard shows your progress.
• Sit your real test within 60 days of your PrepClubs purchase.
• Email [email protected] within 14 days of receiving your real-test result with proof: a screenshot, score report, or rejection email naming the test. The employer name can be redacted.

We review and respond within 2 business days. If we extend your access, each approved extension adds 30 days to your existing access window for that cluster.

How many extensions you can request

Up to 2 extensions per purchase, capped at 90 days of total access from the original purchase date. Each extension requires a fresh real-test attempt and proof. The same logic applies to the All-Access Bundle on a per-cluster basis.

What happens to your access during an extension

Your existing dashboard, mocks, and explanations stay exactly as they were. Your progress carries over. Only the expiry date changes.

What does not qualify

• Requests without proof of a real-test result.
• Requests where fewer than 50% of the cluster's premium mocks were completed.
• Requests after the 90-day total cap has been reached.
• Requests for a real test that does not match the cluster you purchased.

Abuse

The Money-back Guarantee exists for serious test-takers. We may decline future claims or purchases from accounts that show fraud indicators or repeatedly file claims without genuine engagement.

Contact

Guarantee claims and questions: [email protected].

This policy is incorporated by reference into our Terms of Service.